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CORONAVIRUS UPDATE – IMPORTANT MESSAGE

Do not attend the surgery unless you have an appointment or have been asked to do so by a GP.

If you are asked to attend an appointment at the surgery, please wear a face mask or covering, a visor on its own is not enough.  Please DO NOT attend your appointment if you are experiencing any Covid-19 symptoms OR are awaiting Covid-19 test results.

For information on the coronavirus outbreak please go to the NHS.UK page on coronavirus or the information on GOV.UK.

Information for Patients - COVID-19 Vaccination

We are all excited to hear that there is progress on a Covid vaccine and that this should improve the quality of life for all of us.

We know that you, like us, are struggling with the confines imposed upon us all due to the Covid-19 pandemic.

Everyone is trying to make the best of the situation and, as a practice, we are committed to caring for you in the best possible way whilst keeping both you and our team safe.

To keep you as informed as possible, we will update these messages frequently as we become aware of more information from NHS England:

  • The 3 Covid vaccines that have been announced are new and have not yet been licensed to be used on patients in the UK – but we are expecting them to be licensed very soon.
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  • NHS England have said that there will be some large Vaccination Centres and some mobile units to deliver and administer the vaccines. We do not know yet what there will be in our area.
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  • NHS England are looking at the IT issues and issues about storage of the vaccine. Once they have finalised arrangements, they will let us know.
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  • The expectation is that the vaccinations will not start for most people until 2021 and it will take some time to vaccinate everyone who is eligible.

Meanwhile, we all need to keep to the advice of hand-washing, face masks and social distancing but we all look forward to the time when we will return to life as normal.

Thank you for your patience

Dr Watkins and Partners/Practice Manager

 

Abuse of NHS Staff - Zero Tolerance

The NHS has a zero tolerance policy of all violence and aggression. This policy is for the protection of all NHS staff, but also for the protection of other patients, their families, visitors, etc. In order to ensure that this zero tolerance approach is adhered to, it is essential to have robust policies and procedures in place. In General Practice, this will need to cover a variety of situations in which incidents could occur. Generally speaking the majority of patients behave in acceptable or manageable ways, however the incidence of excessively aggressive or violent attacks in the GP practice is increasing.

The practice recognises that there can be contributory reasons for patients behaving in difficult or challenging ways, however, where this tips over into aggression or violence, the practice will adopt a zero tolerance approach.

The Evergreen Oak and Creekmoor Surgeries aim to provide high quality healthcare and we will treat all patients with respect and dignity. In return we expect all our staff to be treated with respect. We will not tolerate abusive language or threatening behaviour against any member of staff. Such behaviour may result in the offender being denied access to the doctor and/or further measures as appropriate.

Surgery Closure

The Surgeries will be closed for an NHS Dorset Protected Learning Session on Tuesday 8th December between 1.30-4.30pm. The surgeries will reopen at 4.30pm. If you have a concern of an urgent medical nature during this time, please contact the NHS 111 Service (dial 111).

Appointments during Pandemic

Although our surgery doors are locked, we would like to assure you appointments are being delivered face to face, online and over the telephone and you will be advised on the best approach for you. If you are asked to come into surgery for a face to face appointment, please remember to wear a face covering. Visors are not acceptable on their own. Measures are in place to keep you and our staff safe from infection during your visit to the surgery. Please do not come to the surgery unless you have an appointment. We would be grateful for you to use our online services where possible.

Our phone lines are very busy at the moment. This is due to us working differently to protect us all from the spread of Coronavirus. Please consider using eConsult (which can be found on our Home Page) or the messaging service via SystmOnline or the NHS App.

How we are working differently

Patient Information Letter

COVID Testing

Please be aware we do not organise COVID Tests and have no access to booking them. For COVID Testing please call 119 or refer to the GOV.UK website.

Seasonal Flu Clinics

This year we will be working differently due to the Coronavirus and this will affect how we operate our Flu Clinics.  To prevent large queues and to help maintain a safe and efficient clinic for patients and staff alike, we ask that you follow the simple measures we have put in place.  Please see the Flu Clinic Section, which can be found in the Services tab above for more information regarding these measures. Our priority remains to keep all staff and patients safe.

Flu vaccines will be given by appointment only

In line with Government Guidelines, we aim to extend the vaccine programme to include the 50-64 year old age group subject to vaccine supply. This extension is being phased to allow for the prioritisation of those in at risk groups first.

Improved Access

We are working to improve access to appointments for our patients, in particular at evenings and weekends.  If you would like to be offered one of these appointments, please ask.  These appointments may be at a different site; for example, Poole General Hospital.

Latest CQC* Report for Evergreen Oak Surgery - CQC Report - October 2016

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

On Tuesday 5th November 2019 we had our CQC Annual Review and we are pleased to announce that we have successfully retained our 'Good' rating.

 

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