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Change to Telephone Triage System

NHS signposting graphicWe would like to thank all our patients for your ongoing support during these challenging times. So, we can manage the demand on the surgery, the decision has been made to reintroduce our urgent telephone triage system.

From the Tuesday 4th May 2021, please call the surgery between 8.30am and 9.30am to speak to a GP if you have an urgent issue. You will be placed in a queue to speak to a GP. To enable us to deal with your issue efficiently, please telephone after 10am if your request is not of an urgent nature.

Please be aware our staff are requested to ask the nature of your call to enable them to direct you to the most appropriate member of staff.

Definitions:

  • Urgent calls only - for patients with an acute/urgent medical need to speak with the GP. If your call is non-urgent and you call during this time, you will be asked to call at a more appropriate time or offered a routine call from a GP, if one is available. Please be mindful when calling at this time, as the phone lines may be busy, but we will have staff on hand to answer promptly.

Once assessed, based on your clinical needs, the clinician will determine whether they need to see you in person at the surgery in a face to face consultation. Please remember to wear a mask when attending any of our surgeries.

PLEASE NOTE: WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE PHONE – if you have a prescription related query, please select the surgery you wish to speak to and then choose Option 1, you will then speak to one of our dedicated prescription clerks who will happily assist you with your query. If you would like to register for SystmOnline which allows you to request your medication 24 hours a day 7 days a week, view your medical record and book routine appointments*, please do not hesitate to speak to one of our reception team who can register you for the service.

* Routine appointment booking is currently unavailable due to the pandemic.

COVID-19 Vaccination Update - 26th May 2021

COVID-19 Vaccine - The NHS will contact you when it's your turn

Dear Patient

 

   We are here to help

 

It is fantastic that lockdown measures are easing and we are all more able to meet up with friends and family. However, the safety of you, our patients, is still our priority and we need to continue to take more precautions than shops, pubs, schools etc due to some patients being more vulnerable than others.

 

As we are still in the Covid pandemic, the NHS recommends that we triage or phone back every patient who wants advice from a nurse, doctor or other healthcare professional.

 

If you feel you need to attend the surgery in person we are keen, as we are sure you are too, to avoid transmission of infection and so to ensure social distancing we are closely monitoring how many patients are in our building including sitting in the waiting room. Don’t forget your mask!

 

You continue to be our priority. We would like to take this opportunity to thank you for your patience and understanding

 

Dr Watkins and Partners/Practice Manager

18.05.21

COVID-19 Vaccination Passport

Your GP is currently not able to provide you with a COVID Vaccination Certificate or a Vaccination Passport.  These documents have not yet been developed - so please do not contact the surgery to enquire. As soon as we have further information we will share it with you.

However if you have a smartphone or tablet you can find details of all your vaccinations including COVID by registering on the NHS App using the link below.  You will also have access to your medical history and be able to manage your prescriptions online.

"NHS App - NHS" - https://www.nhs.uk/nhs-services/online-services/nhs-app/

Evergreen Oak & Creekmoor Surgery – working together with The Adam Practice, Lifeboat Quay Medical Centre, Rosemary Medical Centre, Poole Town Surgery and Dr Newman – Family Medical Services.


CORONAVIRUS UPDATE – IMPORTANT MESSAGE

Do not attend the surgery unless you have an appointment or have been asked to do so by a GP.

If you are asked to attend an appointment at the surgery, please wear a face mask or covering, a visor on its own is not enough.  Please DO NOT attend your appointment if you are experiencing any Covid-19 symptoms OR are awaiting Covid-19 test results.

For information on the coronavirus outbreak please go to the NHS.UK page on coronavirus or the information on GOV.UK.


Surgery Closure

The Surgeries will be closed for an NHS Dorset Protected Learning Session on Thursday 17th June 2021. Evergreen Oak Surgery will close at 1.30pm 17th June 2021 and will reopen at 4.30pm the same day.  Creekmoor surgery will close at 12.30pm and will reopen at 8.30am on Friday 18th June 2021.  If you have a concern of an urgent medical nature during this time, please contact the NHS 111 Service (dial 111).

Appointments during Pandemic

Although our surgery doors are locked, we would like to assure you appointments are being delivered face to face, online and over the telephone and you will be advised on the best approach for you. If you are asked to come into surgery for a face to face appointment, please remember to wear a face covering. Visors are not acceptable on their own. Measures are in place to keep you and our staff safe from infection during your visit to the surgery. Please do not come to the surgery unless you have an appointment. We would be grateful for you to use our online services where possible.

Our phone lines are very busy at the moment. This is due to us working differently to protect us all from the spread of Coronavirus. Please consider using eConsult (which can be found on our Home Page) or the messaging service via SystmOnline or the NHS App.

How we are working differently

Patient Information Letter

COVID Testing

Please be aware we do not organise COVID Tests and have no access to booking them. For COVID Testing please call 119 or refer to the GOV.UK website.

Improved Access

We are working to improve access to appointments for our patients, in particular at evenings and weekends.  If you would like to be offered one of these appointments, please ask.  These appointments may be at a different site; for example, Poole General Hospital.


Latest CQC* Report for Evergreen Oak Surgery - CQC Report - October 2016

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

On Tuesday 5th November 2019 we had our CQC Annual Review and we are pleased to announce that we have successfully retained our 'Good' rating.

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