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National Blood Bottle Shortage 

Important changes to our routine and non-urgent blood test appointments.

There is a national shortage of blood bottles within the UK until further notice affecting all UK GP practices and hospitals.

We have been given national guidance on how to manage the shortage and are taking urgent steps to prioritise usage.

This means that currently we are taking appointments for URGENT blood tests only. As a result, we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests and only booking in URGENT blood tests.

Please do not contact the surgery to book any ROUTINE or NON-URGENT blood tests. Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood test appointment if needed.

These changes are likely to be in place until the end of October. We will continue to update you on this national situation via our website.

We fully understand the frustration this is likely to cause and apologise for any inconvenience. Currently we are experiencing exceptional levels of demand on our service and appreciate your support through these challenging times.

Change to Telephone Triage System

NHS signposting graphicWe would like to thank all our patients for your ongoing support during these challenging times. So, we can manage the demand on the surgery, the decision has been made to reintroduce our urgent telephone triage system.

Please call the surgery between 8.30am and 9.30am to speak to a GP if you have an urgent issue. We kindly ask our patients to call at this time so we can manage the appointments on the day. We also offer additional triage at 11am and 3pm. You will be placed in a queue to speak to a GP. To enable us to deal with your issue efficiently, please telephone after 10am if your request is not of an urgent nature. 

Please be aware our staff are requested to ask the nature of your call to enable them to direct you to the most appropriate member of staff.

Definitions:

  • Urgent calls only - for patients with an acute/urgent medical need to speak with the GP. If your call is non-urgent and you call during this time, you will be offered a routine call from a GP. Please be mindful when calling at this time, as the phone lines may be busy, but we will have staff on hand to answer promptly.

Once assessed, based on your clinical needs, the clinician will determine whether they need to see you in person at the surgery in a face to face consultation. Please remember to wear a mask when attending any of our surgeries.

PLEASE NOTE: WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE PHONE – if you have a prescription related query, please select the surgery you wish to speak to and then choose Option 1, you will then speak to one of our dedicated prescription clerks who will happily assist you with your query. If you would like to register for SystmOnline which allows you to request your medication 24 hours a day 7 days a week, view your medical record and book routine appointments*, please do not hesitate to speak to one of our reception team who can register you for the service.

* Routine appointment booking is currently unavailable due to the pandemic.

COVID-19 Vaccination Passport

Your GP is currently not able to provide you with a COVID Vaccination Certificate or a Vaccination Passport.  These documents have not yet been developed - so please do not contact the surgery to enquire. As soon as we have further information we will share it with you.

However if you have a smartphone or tablet you can find details of all your vaccinations including COVID by registering on the NHS App using the link below.  You will also have access to your medical history and be able to manage your prescriptions online.

"NHS App - NHS" - https://www.nhs.uk/nhs-services/online-services/nhs-app/

Evergreen Oak & Creekmoor Surgery – working together with The Adam Practice, Lifeboat Quay Medical Centre, Rosemary Medical Centre, Poole Town Surgery and Dr Newman – Family Medical Services.


CORONAVIRUS UPDATE – IMPORTANT MESSAGE

Do not attend the surgery unless you have an appointment or have been asked to do so by a GP.

If you are asked to attend an appointment at the surgery, please wear a face mask or covering, a visor on its own is not enough.  Please DO NOT attend your appointment if you are experiencing any Covid-19 symptoms OR are awaiting Covid-19 test results.

For information on the coronavirus outbreak please go to the NHS.UK page on coronavirus or the information on GOV.UK.


Surgery Closure

The Surgeries will be closed for an NHS Dorset Protected Learning Session on Tuesday 5th October 2021. Evergreen Oak Surgery will close at 3.30pn and will reopen on Wednesday 6th October at 8.30am.  Creekmoor surgery will close at 12.30pm and will reopen at 8.30am on Wednesday 6th October 2021.  If you have a concern of an urgent medical nature during this time, please contact the NHS 111 Service (dial 111).

How we are working differently

Patient Information Letter

COVID Testing

Please be aware we do not organise COVID Tests and have no access to booking them. For COVID Testing please call 119 or refer to the GOV.UK website.

Improved Access

We are working to improve access to appointments for our patients, in particular at evenings and weekends.  If you would like to be offered one of these appointments, please ask.  These appointments may be at a different site; for example, Poole General Hospital.


Latest CQC* Report for Evergreen Oak Surgery - CQC Report - October 2016

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

On Tuesday 5th November 2019 we had our CQC Annual Review and we are pleased to announce that we have successfully retained our 'Good' rating.

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